Refund policy

Cancellation, Returns, Exchanges & Refund Policy

At Pankhuri by Priyanka, every garment is thoughtfully designed and carefully handcrafted to ensure exceptional quality. We sincerely hope you love your purchase. If, however, you need assistance with a cancellation, return, exchange, or refund, please review the policy below.

Order Cancellation

Orders may be cancelled, either fully or partially, only until they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. In such cases, eligible products may be returned or exchanged in accordance with our Returns & Exchanges Policy.

To request a cancellation before dispatch, please contact our Customer Care team:

Email: pankhuribypriyankakids@gmail.com
WhatsApp / Call: +91 9354534850
Instagram & Facebook: Direct Message

Customer Support Hours
Monday – Saturday
10:00 AM to 6:00 PM (IST)

Returns & Exchanges

We accept returns and exchanges on eligible products within 7 days from the date of delivery.

To initiate a return or exchange, please submit a request through the “My Orders” section on our website or contact our Customer Care team.

To be eligible, products must meet the following conditions:

· The garment must be unused, unworn, unwashed, and free from stains, fragrances, alterations, or damage.

· The product must be returned in its original packaging with all tags, labels, and accessories intact.

· All returned merchandise is subject to a quality inspection upon receipt at our warehouse.

· Returns or exchanges will be approved only after the product successfully passes our quality assessment.

· Each order is eligible for one exchange only.

· Products that have already been exchanged are not eligible for any further return or exchange.

· Items purchased during clearance or promotional sales, personalised or customised garments, and gift cards are not eligible for return or exchange.

· Shipping charges, Cash on Delivery (COD) handling charges, duties, and taxes (where applicable) are non-refundable.

· International orders are considered final sale and are not eligible for return or exchange.

Please allow 7–10 business days from the date we receive your returned parcel for processing.

Exchanges

Size Exchange

If you require a different size, you may request a size exchange, subject to product availability.

Exchange for Another Style

Should you wish to purchase a different design or outfit, we recommend the following:

· Initiate a return request for your original purchase (if eligible).

· Upon approval, the applicable refund will be processed.

· You may then place a fresh order for your preferred style.

This ensures quicker processing and the best possible shopping experience.

Refunds

Refunds are initiated only after the returned merchandise has been received at our warehouse and successfully passed our quality inspection.

For Prepaid Orders Refunds will be credited to the original payment method used at checkout.

For Cash on Delivery (COD) Orders Customers may choose either:

· Store Credit, or

· Refund via Bank Transfer.

For bank transfer refunds, our Customer Care team will provide a secure payment link to collect the required account details.

Once approved, refunds are typically processed within 7–10 business days. Processing timelines may vary depending on your bank or payment provider.

Quality Assurance

Each garment returned to us undergoes a thorough quality inspection before any exchange or refund is approved. We reserve the right to decline returns that do not meet the conditions outlined in this policy.